To create an account, go to the Client Panel and register using your TransID. Then complete your company details and follow the instructions displayed in the panel. Once your account is activated, you can submit claims for debt recovery, upload documents, and track the status of your cases.
Contact
Have questions?
Contact us via the form.
Fill out the form:
We will respond to your enquiry as soon as possible.
We work from Monday to Friday from 7am to 5pm.
Registration details / Address for correspondence
Pactus.eu sp. z o. o.
ul. Racławicka 2/4,
53-146 Wrocław, Poland
NIP (tax ID number): 8992942056
KRS (National Court Register number): 0001000819
District Court for Wrocław-Fabryczna in Wrocław,
6th Commercial Division of the National Court Register (KRS)
Don't want to wait? Call us!
+48 717 333 666Frequently Asked Question
Find answers to the most common questions or contact our team for further assistance.
Log in to the Client Panel and go to the Home tab, where you will find a message about signing the agreement. Click “Proceed to sign the agreement”, make the PLN 1 verification transfer, and follow the instructions. Finally, download, sign, and upload the power of attorney via the Client Panel or send it to info@pactus.eu.
No. To use Pactus.eu services, you only need to create a free TransID account. Visit www.pactus.eu/en/, click “Log in” in the top-right corner, and then select “Get TransID”
Yes. You can also submit claims against companies that are not registered on Trans.eu. Simply attach documents confirming the debt, such as an invoice or transport order. Once we receive your submission, we will verify the case and recommend the best course of action.
Log in to the Client Panel and select “Submit for Debt Recovery” from the Home tab or “Submit a Case” from the Debt Recovery section. Complete the form and submit your request.
You need an invoice and the transport order. For transport cases, you should also attach the CMR document. If you are submitting a debit note, include documents supporting your claim. If any documents are missing, we will let you know during the verification process.
The minimum claim amount is PLN 200 for debtors based in Poland and EUR 100 for foreign debtors.
You can submit an invoice as early as the day after its payment due date. The sooner we begin the recovery process, the greater the chances of recovering your money.
Yes. However, time-barred invoices can only be submitted under the Debt Recovery at the Creditor’s Expense (at your own expense) service.
If any documents or information are missing, we will ask you to provide them. You can upload them via the chat in the Client Panel (as attachments) or send them to info@pactus.eu.
Submit debit notes and interest notes together with the unpaid invoice as an additional document. Please note that EUR 40 compensation notes and interest notes cannot be recovered under the Debt Recovery at the Debtor’s Expense service.
Compensation for debt recovery costs depends on the invoice value. It amounts to EUR 40 for invoices up to PLN 5,000, EUR 70 for invoices between PLN 5,000 and PLN 50,000, and EUR 100 for invoices exceeding PLN 50,000. These compensation amounts apply only to claims against debtors based in Poland.
This service allows you to recover outstanding invoices without covering the debt recovery costs yourself. After a successful recovery, you receive a commission invoice, and we take steps to recover the debt recovery costs from the debtor.
This service allows you to recover various types of claims, including invoices and debit notes. Following a successful recovery, you receive a commission invoice. You can also attach a EUR 40 compensation note when submitting an invoice. Learn more about the service here.
Debt Recovery at the Debtor’s Expense covers invoices for goods sold or services provided. Debt Recovery at the Creditor’s Expense also covers debit notes, EUR 40 compensation notes, interest notes, court payment orders, duplicate payments (refund claims), and time-barred invoices.
No. Under the Debt Recovery at the Debtor’s Expense service, you can only submit invoices for goods sold or services provided.
No. Both signing the agreement and submitting a case are free of charge. At Pactus, we operate on a success fee basis, which means you only pay if we successfully recover your claim. If the recovery is unsuccessful, no commission is charged.
In order to recover debt recovery costs from the debtor, those costs must first be incurred by the creditor. For this reason, you first receive a commission invoice, after which we take steps to recover these costs from the debtor.
We cannot guarantee that debt recovery costs will be recovered in every case. If the debtor fails to pay the debt recovery cost note on time, we will continue taking steps to recover those costs as well.
The commission is calculated as a percentage in accordance with our current price list. If the calculated amount is lower than the minimum fee, the minimum commission specified in the price list will apply.
The standard amicable debt recovery process lasts 60 days. If the claim is published on the Debt Exchange, the service period may be extended for up to 12 months.